Please take the shipping information provided below as a GUIDE only, anything can happen so if you must have something by a certain date please order as early as possible or check with us if you are unsure if a delivery date can be met before ordering.
MELBOURNE is the location of our main distribution centre and generally most orders are dispatched for shipping within 1 – 3 business days after full payment has been received. Dispatching can take betwen 1 – 3 business days, after which delivery can take another 3 – 10 business days.
If you are located in or around Melbourne then you can expect your goods to arrive within 1 – 4 business days from dispatching. If you are located anywhere else, particularly WA, TAS or outside of major metropolitan cities then PLEASE understand that your order can take up to 5, 7 or even 10+ business days to arrive.
Cool Stuff 2 Buy is works with three couriers to provide the most reliable and efficient delivery service but unfortunately during peak times of the year our couriers to get very busy and sometimes can take slightly longer for goods to be delivered.
Please understand that once the goods leave our warehouse we have very little control over the actual delivery process but we do our best to make sure our good arrive to you in a timely and safe manner.
Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website.
The below table is for your reference to Australia Post’s expected delivery time.
Sending parcels within the same state
|Service||Posted for delivery||Delivery by (business day
|Regular parcel||Within metropolitan areas of capital cities, or within the same city or town or environs||1-3 days|
|Between a metropolitan area of a capital cityand country locations||1-4 days|
|Between country locations||1-5 days|
Sending parcels to other states
|Service||Posted for delivery||Delivery by (business day after posting)|
|Regular parcel||Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
(between metropolitan areas)
|Melbourne / Brisbane;
Melbourne / Tasmania;
(between metropolitan areas)
|Between country locations||4-6 days
(between metropolitan areas)
|To other interstate locations||Please ask at your local
Australia Post retail outlet
For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Toll Fastway’s website.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate in formation is received by our customer service representative.
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Track Your Parcel
Please visit http://auspost.com.au/track/ and use the given tracking number to track you item.
- To track item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number.
- Allied Express requires consignment note and the postcode of the destination to track item at http://www.alliedexpress.com.au/ or call 13 13 73 for more queries.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Your personal information could be collected while you visit our website, when you deal with us over the telephone, send us correspondence (could be by letter, fax or email), or when you have contact with us in person. No personal information will be collected by us without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Toll IPEC and Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
|6740||WA||PRINCE REGENT RIVER|
|4450-4499, 4680, 4700-4805, 9920-9959||QLD|
|4806-4899, 4900-4999, 9960-9999||QLD|